CarillionAmey (CA) will be launching their new Intranet based SFA application system for Service Family Accommodation (SFA) in the UK at 08:30 on Monday 6 March 2017 as part of their new online ‘housing portal’. As a result users are to be aware that:
• CA need to transfer existing SFA applications and occupancy records over to the new housing portal. While files are transferred the e1132 system will be unavailable.
• The applications system will be unavailable from 17:00 on Wednesday 1 March 2017 - 08:30 on Monday 6 March 2017. During this time, the CA Occupancy Services phone line will also be closed.
• Urgent queries relating to an existing application for SFA, or current SFA property, are to be raised to the Occupancy Services team before lines close on 1 March at 15:00. Contact the Occupancy Services team on 0800 707 6000.
• The CarillionAmey 24-hour repairs and maintenance Helpdesk will remain open as usual throughout.